Frequently Asked Questions

All of our products are broken down into Collections. If you need further help navigating, email us at customerservice@shakawear.com.

Our catalog page contains size specs for all products. Check individual product pages for detailed measurements.

We offer a 14-day return window from receipt. Items must be in original condition. Exchanges are limited to equal or lesser value. All sale items are excluded from returns.

Contact us via email at customerservice@shakawear.com with your order number and a photo. A prepaid shipping label will be provided upon approval.

Email customer service with your order details including product, color, and size. Our warehouse will send the correct item.

Shipping fees are not refunded for partial returns. Exchange shipping is waived. Defective or wrong items receive prepaid labels.

Returns and exchanges require up to 10 business days after receipt. Providing tracking information speeds up the process.

Monday through Friday, 8 AM to 5 PM PST, with holiday exceptions.

Visit our Contact Us page for all contact options.

Register at wholesale.shakawear.com or email wholesale@shakawear.com for inquiries.

A business license is required for a wholesale account. Shaka Wear does not provide printing services directly.